Política de reembolso
Your satisfaction is our priority.
If you are not 100% satisfied with your purchase, you can return the product for a full refund or exchange it within 14 days from the date you receive it.
Helpful Hints:
-
Please email us first at sales@alilihair.com.
-
Defective items or incorrect goods must be reported within 14 days of receipt. Returns or refunds will not be accepted after this period.
-
Customized products) are not eligible for exchange or refund, except for quality issues (minor color differences are not considered quality issues due to variations in monitor resolutions).
-
Please keep the return package in its original condition (uncombed, unworn, unwashed, not dyed, lace uncut, style unchanged, with original packaging and gifts).
-
We recommend using USPS with a tracking number for returns. Please pay the shipping fee. Without proof of shipment, we cannot process refunds and are not responsible for lost or stolen packages.
-
We will deduct the corresponding cost if the returned products are used or damaged.
-
A restocking fee will be applied to orders refused at delivery or returned due to an undeliverable address. Unauthorized returns at the time of delivery will result in the buyer bearing the cost.
-
Returns from countries outside the United States may be subject to tariffs, which the buyer is responsible for.
Refunds:
-
We will provide the return address and requirements via email. Please follow these instructions.
-
Once we receive and inspect your return, we will notify you by email if your refund is approved or rejected. If approved, the refund will be processed to your original payment method within a few days (usually two). Please ensure your account or credit card is valid.
Exchanges:
-
Please return the products to us first. After inspection and approval, we will send the new products.
-
Any excess payment will be refunded, and any deficiency must be repaid. If you exchange for higher-value products, please pay the difference; if you exchange for lower-value products, we will refund the difference.